Frequently Asked Questions

On mobile home, tap the ? icon (top corner, next to theme). It runs a short tour: wallet, play button, game modes, watch earnings, and referral. You can also open /dashboard/guide for the full written guide, or this FAQ.

Yes. Open Watch from the home “Watch Rewards” box or the live games section. Spectating live matches can earn rewards even when you are not playing. Check watcher stats on your profile.

Play vs AI for practice, online matches vs real players (Coins or wallet balance depending on your region), and personal tournaments where allowed. Some regions show a regional restriction on wallet play or tournaments — coin play usually stays available.

Yes! You can play against AI opponents completely free. For online matches with real players, you can play free matches or enter prize matches and tournaments.

TavlaStar is an online backgammon platform. Practice against AI or compete with real players in matches and tournaments for prizes.

Creating an account is easy! Click the "Sign Up" button on the homepage, enter your email address, choose a username and password, and verify your email. Once verified, you can start playing immediately.

You can reach our support team 24/7: • Live Chat: Click the chat icon in the bottom right • Email: [email protected] • Support Ticket: Go to Help → Contact Support • FAQ: Check our comprehensive FAQ section first Average response time: Under 2 hours during business hours.

Yes! TavlaStar is fully optimized for mobile devices: • Play directly in your mobile browser (no app needed) • Responsive design for phones and tablets • Touch-friendly game controls • Fast loading on mobile networks We're working on native iOS and Android apps coming soon!

Yes, we take security very seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your consent. Our platform uses industry-standard security protocols to protect your account.

Backgammon is one of the oldest board games, combining luck and skill. The goal is to move all your checkers around the board and bear them off before your opponent. Basic Rules: • Roll dice to determine how many points to move • Move checkers in one direction around the board • Land on opponent checkers to send them to the bar • First player to bear off all checkers wins We provide in-game tutorials for beginners!

TavlaStar welcomes players from most countries worldwide. However, due to legal restrictions, we cannot accept players from: • United States • United Kingdom • Australia • Netherlands • France Please check our Terms of Service for the complete list of restricted regions.

On the home wallet card, tap Deposit or Withdraw. We support USDT on TRC20 (Tron) and BSC only. Send on the same network shown. Balance updates after blockchain confirmations. Never use the wrong network.

Currently, we only accept cryptocurrency deposits (USDT). We chose crypto because: • Instant deposits (5-15 minutes) • Low fees compared to traditional payment methods • Global accessibility • Enhanced privacy and security We may add credit card/bank options in the future based on player demand.

We accept USDT on TRC20 (Tron) and BSC (BNB Chain) only.

TavlaStar does not charge a deposit fee. You only pay the blockchain network fee on TRC20 or BSC.

Go to Dashboard > Deposit. We support USDT deposits via TRC20 (Tron) and BSC (BNB Smart Chain) networks. Copy your unique deposit address and send USDT to it.

TRC20 deposits require 19 confirmations (~1 minute). BSC deposits require 12 confirmations (~36 seconds). Your balance updates automatically after confirmations.

Deposits and withdrawals use USDT on BSC and TRON networks. Send USDT from a wallet you control to the deposit address shown in Wallet → Deposit, using the same network you selected. Contact support if you need help choosing a network — we do not publish exchange tutorials.

To deposit USDT: open Wallet → Deposit, choose TRC20 (Tron) or BSC (BNB Chain) only, send USDT to the address shown on that same network. Balance usually appears after confirmations (a few minutes). No Polygon, cards, or bank transfer. TavlaStar does not charge a deposit fee.

The minimum deposit on TavlaStar is USDT on TRC20 (Tron) or BSC (BNB Chain) only. There is no Polygon option. TavlaStar does not charge a deposit fee; you only pay the blockchain network fee. Practical send amounts are usually at least about $10 so the transfer is not dust.

If your deposit hasn't appeared after 30 minutes: 1. Check the transaction status on the blockchain explorer 2. Verify you sent to the correct address and network 3. Contact our support team with your transaction hash (TXID) 4. We will investigate and credit your account manually if needed Most delays are due to network congestion and resolve automatically.

If auto-withdraw is on, under-ceiling requests usually leave within minutes. If it is off or the amount is above the ceiling, a teammate reviews then sends. Do not quote a fixed 24 hours.

Pending means auto-send is off, the amount is above the auto ceiling, email is unverified, or a teammate is reviewing. No KYC ID upload on TavlaStar.

Open Wallet → Withdraw, pick TRC20 or BSC, paste your USDT address, enter the amount, confirm. If auto-withdraw is on, amounts at or below the auto ceiling are sent in minutes. Otherwise a teammate approves first. There is no fixed 24-hour timer.

Yes, a small network fee is applied to all withdrawals. This fee is paid to the blockchain network, not to TavlaStar. Estimated fees: • TRC20 (Tron Network): approximately 1–2 USDT • BSC (Binance Smart Chain): approximately 0.5–1 USDT The exact fee will be displayed on screen before you confirm your withdrawal.

Yes, you can cancel a withdrawal before it's processed: 1. Go to Wallet → Withdrawals 2. Find your pending withdrawal 3. Click "Cancel" 4. Funds will return to your balance immediately Once a withdrawal is marked "Processing" or "Completed", it cannot be canceled.

Yes, a small network fee is applied to all withdrawals. This fee is paid to the blockchain, not to TavlaStar. Estimated fees by network: • TRC20 (Tron): approximately 1–2 USDT • BSC (Binance Smart Chain): approximately 0.5–1 USDT The exact amount is shown before you confirm.

Minimum withdrawal follows live wallet settings (default $10 USDT) on TRC20 or BSC. Polygon is not supported.

Verification for withdraw is email (and 2FA if enabled). There is no KYC ID check and no $100 document threshold.

Open Home → tap the green Play button in the bottom bar. Choose Online (coins/USDT), Play with AI (free practice), or Tournaments. New players should start with AI to learn the board, dice, and Done button.

Online matches may use Coins (in-game currency; not withdrawable) or USDT where your region allows wallet play. AI practice is free. Available entry amounts are shown on the find-game screen and depend on platform settings.

Your ranking is determined by: • ELO Rating: Increases with wins, decreases with losses • Win Rate: Percentage of games won • Total Games: More games = more accurate ranking • Streak Rewards: Winning streaks give extra points Rankings: • Beginner: 0-1000 ELO • Intermediate: 1000-1500 ELO • Advanced: 1500-2000 ELO • Expert: 2000-2500 ELO • Master: 2500+ ELO Climb the leaderboard and earn exclusive rewards!

Yes. Open Online Games → Friends, pick someone you follow who is online, choose an available entry option, then send a private request. They accept or decline. You can also create a public request for others to join.

Starting a game is simple: 1. Go to Play 2. Choose a mode: Online, AI practice, or Tournament (where available) 3. Pick an available entry option for your region 4. Tap Find Opponent or Create Request 5. When matched, the game starts In some regions only Coins are available due to regional restrictions.

We ensure fair play through: • Certified Random Number Generator (RNG) for dice rolls • Anti-cheat detection systems • Regular audits by third-party companies • Transparent game logs available for review • Player reporting system Any suspicious activity is investigated immediately.

Yes. Open Play → Tournament Arena to browse or create personal tournaments (where your region allows them). • Join skill-based brackets with a set entry • Winners are ranked per tournament rules • Some regions have tournament play disabled (regional restriction) — you will see that on the play card If tournaments are closed in your region, online coin matches and AI practice may still be available.

Yes! You can watch live games: 1. Go to "Live Games" section 2. Browse ongoing matches 3. Click on any game to spectate 4. See real-time dice rolls and moves 5. Learn strategies from top players You can also follow specific players to get notified when they play.

Open the Invite / Referral card on the home dashboard (or Referral in the menu). Copy your code, share it with friends. When they play, you can earn a commission based on current referral rules.

No, multiple accounts are strictly prohibited: • Each person is allowed only ONE account • Multiple accounts will result in permanent ban • All funds in duplicate accounts will be forfeited • IP address and device tracking prevents multi-accounting This policy ensures fair play and prevents reward abuse.

To change your registered email: 1. Go to Account Settings → Email 2. Enter your new email address 3. Verify current email (we'll send a code) 4. Verify new email (check inbox) 5. Confirm the change This ensures account security and prevents unauthorized access.

To reset your password: 1. Click "Forgot Password" on the login page 2. Enter your email address 3. Check your email for a reset link 4. Click the link and create a new password 5. Log in with your new password If you don't receive the email, check your spam folder or contact support.

To enable 2FA for extra security: 1. Go to Account Settings → Security 2. Click "Enable Two-Factor Authentication" 3. Download Google Authenticator or Authy app 4. Scan the QR code with the app 5. Enter the 6-digit code to confirm 2FA is highly recommended to protect your account.

To permanently delete your account: 1. Withdraw all remaining funds 2. Go to Account Settings → Security 3. Click "Delete Account" 4. Confirm your decision 5. Account will be deleted within 30 days Warning: This action is irreversible! All data, history, and statistics will be permanently removed.

After registration, we send a verification email. Click the link in the email. If you didn't receive it, check spam or request a new verification email from settings.

Go to your Profile settings and click "Change Password". Enter your current password and your new password twice to confirm.

TavlaStar does not require KYC documents. Withdrawals need a verified email (and 2FA if you enabled it).

You can change your display name in profile. Username change is not a paid feature and there is no $5 fee.